NHS Covid app crash causes panic among thousands of UK holidaymakers
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A crash of the NHS Covid app has caused panic among thousands of British holidaymakers ready to leave the country today.
Panicked travelers – many of whom were waiting in departure lounges at UK airports – flooded NHS hotlines to ask questions about the Digital Covid Pass, which suffered a widespread outage today, Wednesday the 13th October.
The functionality of the NHS smartphone app is expected to allow users to access a barcode or text records of the vaccine doses they have received, which is essential for overseas travel .
Instead, users received error messages or a notification that high traffic volumes were “limiting access to the service.” NHS Digital posted on Twitter, saying it was investigating the issue.
“There are currently issues accessing the Covid Pass on the NHS app and website. We are investigating the issue and will update as soon as we can, ”the statement said on Twitter.
Numerous responses to the tweet were received from concerned travelers who were unsure whether they could prove their vaccinated status – including one person who claimed to have missed their flight because of the issue.
It is of course possible to register an offline version of the Covid Pass on a mobile phone – in pdf format – which remains valid for 30 days. Some users luckily took a screenshot of their barcode, iPhone users can also save a version directly to their Apple Wallet.
However, these methods must have been applied before the system went down and not everyone was able to prove they were free from Covid.
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